I
Islaura Resort
Luxury Console
OverviewActivities & ToursSpa & WellnessF&B OutletsConcierge
El Nido, Palawan
ISL-ENB-RES-001
v0.1.0 · Portfolio Demo
Fictional brand. Not a real business.

Concierge & Guest Experience

--:-- PHT

Pre-arrival, in-stay, special occasions, excursions

RS
Rusty Sumalinog
Resort GM
VIP requests
3
high-touch
Open
3
awaiting action
In progress
7
active now
Completed today
2
done

High-touch guests in residence

VIPs, honeymooners, anniversary celebrations

Romulo VIP (Lara)
O-501
in-housevip
Philippines · checkout 2026-05-26
“Wine connoisseur · prefers vegetarian dinner”
Villaflor VIP (Atty.)
O-505
in-housevip
Philippines · checkout 2026-05-25
“Quarterly retreat · private dining preferred”
Watson Anniversary
O-503
arriving-todayvip
United Kingdom · checkout 2026-05-27
“10th anniversary celebration”
Tan Honeymoon
P-206
in-househoneymoon
Singapore · checkout 2026-05-24
Cruz Honeymoon
C-403
in-househoneymoon
Philippines · checkout 2026-05-25
Chen Wedding Party
P-201
in-housevip
China · checkout 2026-05-28
“Wedding tomorrow — full coordination”

Request queue

12 of 12 requests

Request
vip
Watson Anniversary
O-503
Special occasion10th anniversary dinner — overwater deck setup, candles, custom cake (no nuts)Bea LimToday 7:00 PMin-progress
vip
Romulo VIP
O-501
ExcursionPrivate helicopter to Coron for day trip tomorrowCrisanto VillaflorTomorrow 7:00 AMin-progress
vip
Villaflor VIP
O-505
TransportYacht charter for departure day — direct to ManilaCrisanto VillaflorMay 26open
high
Chen Wedding Party
P-201
Special occasionPre-wedding photoshoot setup at Cliffside Deck — florals, lightingBea LimTomorrow 4:00 PMopen
high
Singh Family
G-108
DietaryStrict Jain dietary requirements for entire 5-day stay — coordinate with all outletsChef Marc AguinaldoOngoingin-progress
high
Holm-Pedersen
G-106
Pre-arrivalPre-arrival airport transfer, baby cot, allergen-free villa cleaning (peanut)Hannah B.Today 2:00 PMin-progress
high
Tan Honeymoon
P-206
Special occasionSurprise sunrise breakfast on private beach + photographerBea LimTomorrow 5:30 AMin-progress
normal
Yamamoto Group
P-207
Pre-arrivalJapanese-speaking butler request, traditional tea welcomeJoaquin ReyesToday 3:00 PMopen
normal
Müller Family
P-202
ExcursionPrivate island hopping tomorrow — extra child life vests (ages 4, 7)Capt. Bong SorianoTomorrow 8:30 AMin-progress
normal
Dela Vega Couple
B-301
In-stayIn-villa massage upgrade tomorrow nightTessa ManaloCompletedcompleted
normal
Cruz Honeymoon
C-403
Special occasionFloating breakfast in private pool (heart-shaped petals)Hannah B.Completed 9 AMcompleted
normal
Lim Family
B-306
DietaryDiabetic-friendly menu options across stayChef Marc AguinaldoOngoingin-progress